Shipping policy

Effective Date: 17 August 2026
Last Updated: 17 August 2026

At Rimjhim Stores, we aim to provide a convenient and reliable delivery experience for every order placed through our website and mobile application.

This Shipping Policy applies to all orders placed through:

Website: https://rimjhimstore.com/
Mobile Application: Rimjhim Stores

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Orders may take approximately 1–3 business days to be processed and dispatched.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Product category

  • Verification requirements

  • Weekends and public holidays

Once your order has been dispatched, you may receive shipping and tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on the delivery location, product availability, and shipping partner.

Generally, orders may be delivered within approximately 3–7 business days after dispatch.

Remote or difficult-to-reach locations may require additional delivery time.

The estimated delivery date displayed during checkout or provided with your order should be considered an estimate and not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight and dimensions

  • Shipping method

  • Promotional offers

If free shipping is available for a particular order or promotion, the applicable terms will be displayed during checkout.

4. Delivery Locations

We currently aim to deliver orders to eligible locations within India.

Delivery availability may depend on the serviceability of the customer's PIN code and the availability of our logistics partners.

If a particular PIN code is not serviceable, the order may not be available for delivery to that location.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the Rimjhim Stores website, mobile application, SMS, email, or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Tracking information is provided by the respective shipping or logistics partner and may take some time to update.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts if the customer is unavailable.

Customers are responsible for providing:

  • Correct name

  • Complete delivery address

  • Valid PIN code

  • Active mobile number

  • Other information required for successful delivery

If delivery fails because of an incorrect or incomplete address, unavailable recipient, or repeated refusal of delivery, additional delivery charges may apply where applicable.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Government restrictions

  • High order volumes

  • Courier delays

  • Incorrect address information

  • Remote delivery locations

  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, please contact Rimjhim Stores customer support as soon as possible.

We may request photographs or videos of:

  • The package

  • Shipping label

  • Damaged packaging

  • Product received

  • Order details

This information may be required to investigate the issue and provide an appropriate resolution.

9. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within the applicable return/request period.

Please provide:

  • Order number

  • Product details

  • Photographs/videos where applicable

  • Description of the issue

After verification, we may provide a replacement, refund, or another appropriate resolution according to our Return & Refund Policy.

10. Failed Delivery

An order may be considered a failed delivery if:

  • The address is incorrect or incomplete.

  • The customer is unavailable after delivery attempts.

  • The customer refuses the shipment.

  • The PIN code is not serviceable.

  • The delivery cannot be completed due to circumstances outside our control.

In such cases, the order may be returned to us.

Any refund or re-shipping will be handled according to the circumstances and applicable policies.

11. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

COD availability, order limits, and applicable charges may vary and will be displayed during checkout where available.

Customers must provide accurate contact and delivery information for COD orders.

12. Shipping Partners

Orders may be delivered through third-party courier and logistics partners.

Shipping partners may vary depending on the delivery location, product, order size, and availability.

Once an order is handed over to the shipping partner, delivery-related updates may be provided through their tracking system.

13. Multiple Products in One Order

If an order contains multiple products, the products may be shipped together or separately depending on product availability, warehouse location, and logistics arrangements.

If products are shipped separately, you may receive separate tracking information.

14. Address Changes

Customers should carefully verify their delivery address before placing an order.

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may not be possible after the order has been processed or dispatched.

15. Shipping and Return Charges

If a return is caused by a damaged, defective, or incorrect product attributable to Rimjhim Stores, an appropriate return shipping solution may be provided subject to verification.

For other eligible returns, shipping or return charges may apply according to the applicable Return & Refund Policy.

16. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact:

Rimjhim Stores

Email: rimjhimstore.kundan@gmail.com
Phone: +91 7696569341
Country: India
Website: https://rimjhimstore.com/

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be published on this page, and the “Last Updated” date will be updated accordingly.

18. Acceptance

By placing an order through the Rimjhim Stores website or mobile application, you acknowledge that you have read and understood this Shipping Policy.

Rimjhim Stores
Confidence in Every Choice.