Refund policy

Effective Date: 17 August 2026
Last Updated: 17 August 2026

At Rimjhim Stores, we want you to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or refund subject to the conditions below.

This Return & Refund Policy applies to purchases made through the Rimjhim Stores website and mobile application.

Website: https://rimjhimstore.com/

1. Return Eligibility

A product may be eligible for return if:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • The product is significantly different from the description provided on our website or app.

  • The product qualifies for return under the specific product's return conditions.

Return eligibility may vary depending on the product category.

2. Return Period

Return requests must generally be submitted within [7 days] of delivery.

The applicable return period may be displayed on the product page or at checkout.

Requests submitted after the applicable return period may not be accepted.

3. Conditions for Returns

To be eligible for a return:

  • The product should be unused unless the product is defective or damaged.

  • The product should be in its original condition.

  • Original packaging should be retained where applicable.

  • Product tags, labels, accessories, manuals, and other included items should be returned where applicable.

  • The product should not have been intentionally damaged or altered.

  • Proof of purchase or order details may be required.

We reserve the right to reject a return request if the product does not meet the applicable return conditions.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

These may include:

  • Personalized or customized products

  • Certain beauty and personal-care products

  • Certain intimate or hygiene-sensitive products

  • Products marked as non-returnable

  • Products damaged due to misuse

  • Products without required original packaging or accessories

  • Products that have been used, altered, or damaged after delivery

The applicable return eligibility will be displayed where relevant on the product page or during the purchase process.

5. Damaged Products

If you receive a damaged product, please contact us as soon as possible after delivery.

We may request photographs or videos showing:

  • The product

  • The damage

  • Product packaging

  • Shipping label

  • Order details

This information may be required to verify the issue and process your request.

6. Incorrect Product

If you receive a product that is different from what you ordered, contact us within the applicable return period.

After verification, we may provide:

  • A replacement, where available; or

  • A return and refund; or

  • Another appropriate resolution.

7. Defective Products

If a product is defective, please contact us within the applicable return period.

Depending on the product and circumstances, we may offer:

  • Replacement

  • Repair, where applicable

  • Return and refund

  • Another appropriate resolution

8. How to Request a Return

To request a return, contact us through our customer support channels.

Provide:

  • Order number

  • Customer name

  • Registered mobile number or email address

  • Product name

  • Reason for return

  • Photos/videos where applicable

Email: rimjhimstore.kundan@gmail.com
Phone: +91 7696569341

Our support team will review the request and provide further instructions.

9. Return Approval

Submitting a return request does not automatically guarantee approval.

We may review the request and verify:

  • Order information

  • Product condition

  • Reason for return

  • Photos/videos

  • Return eligibility

  • Applicable product-specific conditions

Once approved, we will provide instructions for returning the product.

10. Return Shipping

Where the return is due to:

  • Damaged product

  • Defective product

  • Incorrect product

  • An error attributable to Rimjhim Stores

we may provide an appropriate return shipping solution, subject to verification.

For other eligible returns, return shipping charges may be applicable depending on the product and return conditions.

11. Refunds

Once the returned product has been received and inspected, we will determine whether the refund is approved.

If approved, the refund may include the eligible product amount and applicable charges according to the circumstances and our policies.

Refunds will generally be processed through the original payment method where possible.

12. Refund Processing Time

After a refund is approved, the time required for the amount to appear in your account may depend on:

  • Payment method

  • Bank

  • Payment gateway

  • Card issuer

  • Financial institution

Rimjhim Stores is not responsible for delays caused by banks, payment gateways, or other financial institutions.

13. Cash on Delivery Orders

For Cash on Delivery orders, refunds may require additional information from the customer, such as bank account or UPI details, depending on the refund process available at the time.

Customers must provide accurate information to receive the refund.

14. Partial Refunds

In certain circumstances, a partial refund may be offered where:

  • Only part of an order is eligible for return.

  • Some items are missing from a returned package.

  • The returned product does not meet all return conditions.

  • Other circumstances justify a partial refund.

The applicable refund amount will be communicated to the customer.

15. Order Cancellation

Customers may request cancellation before the order is processed or shipped, subject to the order status.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancelled order has already been paid for, the applicable refund will be processed according to our refund procedure.

16. Failed or Undelivered Orders

If an order cannot be delivered due to circumstances such as:

  • Incorrect address

  • Incomplete address

  • Incorrect contact details

  • Customer unavailable for delivery

  • Repeated delivery attempts

  • Customer refusal

additional shipping or re-delivery charges may apply where applicable.

Refund eligibility for undelivered or refused orders will be determined based on the circumstances of the order.

17. Exchange / Replacement

Where applicable, eligible products may be exchanged or replaced if:

  • The wrong product was delivered.

  • The product was damaged during delivery.

  • The product was defective.

Replacement is subject to product availability.

If a replacement is unavailable, we may provide an appropriate refund.

18. Product-Specific Return Policies

Certain products or categories may have different return, replacement, or refund conditions.

The applicable conditions displayed on the product page, checkout page, or order information will apply where they differ from this general policy.

19. Promotional and Discounted Orders

For orders purchased using discount codes, promotional offers, or special pricing, the refund amount may be calculated based on the actual amount paid for the returned product.

Promotional benefits may not be restored after a return or cancellation unless specifically stated.

20. Contact Us

For return, refund, replacement, or cancellation-related questions, please contact:

Rimjhim Stores

Email: rimjhimstore.kundan@gmail.com
Phone: +91 7696569341
Country: India
Website: https://rimjhimstore.com/

21. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will be published on this page, and the “Last Updated” date will be updated accordingly.

22. Important Note

By placing an order through the Rimjhim Stores website or mobile application, you acknowledge that you have read and understood this Return & Refund Policy.

Rimjhim Stores
Confidence in Every Choice.